24 hour live chat

Providing 24 hour outsourced live chat
for your website converting visitors
into customers.

24 Hour Chat

Our agents manage your site day & night. We have globally distributed staff that run shifts to offer 24-hour care.

Agent Training

All agents have passed our strict QC requirements. We do regular training and require all agents to review notes for each client daily.

Focus on Conversion

Our goal is to drive new leads. By providing live support, we see an increase in lead generation of 35% on average.

Secure and Private

All communication over SSL. All chats are transmitted via a secure connection so no outside eyes will see your sensitive data.

Performance Reporting

What is not measured can not improve. We provide reporting in our lead management system so you can gain clear insights.

Quality Leads

You only pay when we deliver. We support your site 24 hours a day, however you only pay when we deliver quality leads.

Your Website & Brand ourChat Agents

  • Complete brand / design flexibility. Each chat window can be customised with your colors and brand to ensure that the visitor has a seamless experience with our service..
  • Initiate instant proactive chat or base it on visitor activity. Our agents will monitor your site to determine specific strategies around the your visitor activity to increase conversion rates.
  • Intelligent chat agents who understand your business. Before any agent is assigned a client, they are required to have an in-depth understanding of the client’s business. In addition, they have back-end FAQ & knowledge-based systems to assist them in providing first-class support.
  • Ongoing training and knowledge acquisition. With each chat and lead generated you have the ability to add notes for future chats to help our agents perform better. Our advanced software will pickup keywords in chats and search our internal knowledge base for solutions and notes you have previously supplied.

Increase conversion 35%

Research shows that live chat can significantly increase website conversion rates. Our live chat agents proactively start chats based on visitor behaviour and quickly convert them into actionable leads, delivered instantly via email.

we generate leads, you manage them.

Our easy-to-use lead management system allows you to manage every aspect of our service. From here you can view and accept leads, see chat logs, preview reports and build a knowledge base for our chat agents to use to get smarter!

Implementation and BillingQuestions

Installing the chat onto your website is as easy as putting two extra lines of code on your site. We will provide this once your account is set up and you can either pass the instructions to your web designer or we can assist with the install if we have FTP details provided.
When a lead is generated, it is added to the lead management system and instantly emailed out with the complete chat transcript to a designated email address. We are working at having leads sent via SMS in the future as well.
For our pay-per-lead option client will need to pre-pay a set amount of credit on our system. When we generate an approved lead, a set fee will be deducted from your held balance. You have the option to auto top-up your funds otherwise you will be notified when they are running low. Should your balance fall below the cost per lead, the chat system will be automatically deactivated from your website. For clients on our monthly plans, we simply bill your account each month provided you are under your usage limits.
If for some reason you wish to cancel your service you simply need to notify your account manger and provide three days notice before any recurring billing cycle.

Agent supportQuestions

We ensure that all agents understand their assigned clients business, and it is mandatory they have studied your website and the FAQ / knowledge base material you provide. If the agent is faced with a question they can not answer they will inform the visitor that the matter will be passed on and the appropriate person will make contact. In these instances, feedback should be given and additional FAQs added.
During the on-boarding process you will be asked to provide a list of FAQs and outcomes which you wish your agents to achieve. Each agent is notified to review this information and it appears on their screen each time a chat is started on your website.
There will be times when an agent does know know the answer to a question. When this occurs the chat will be forwarded on and the agent will follow up to make additions / amendments to our internal knowledge base.
Our head office is in Melbourne, which some operators are based from. Others are based out of Manilla (Philippines) and Jakarta (Indonesia). We find both of these countries provide staff who are hardworking, ethical and understanding of international customs.

Your chat management Team

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    Susan Swan

    Financial manager

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    Mark Queen

    Developer

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    John Doe

    CEO

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    Lane Tomson

    Developer

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    Jonathan Horne

    Founder / CEO

    Jonathan has a track record of building innovative technology solutions that provide value to a long list of companies around the world. When he's not working you will find him Kitesurfing!

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    Dina Kushnitsky

    Financial Manager

    Dina has a keen eye for detail and has previously been involved in large scale projects for Audi, Mercedes Benz and Toyota. When she's not working you will find Dina enjoying the sun at St Kilda beach.

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    Shirley Cruz

    Business Development Manager

    Shirley is a jack of all trades and can handle anything that is thrown at her. She has successfully managed the growth of all LIS projects and always goes the extra mile to make clients happy.

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    Tina Eike

    Chat Manager

    Tina is a wonder at finding skilled, reliable, educated agents. She is responsible for all active chat agents and ensuring they are providing the best service to our customers.

We get infinitely smarter.

All chats are stored in our advanced internal knowledge base, which
clients can review and attach notes, FAQs and support tickets to.
This means that we continue to learn and get better with each chat,
making your customers happier and happier!

Get Started

Please complete the form below and an account manager will send you information on pricing and setup.

Fill out my online form.