we generate leads, you manage them.
Our easy-to-use lead management system allows you to manage every aspect of our service. From here you can view and accept leads, see chat logs, preview reports and build a knowledge base for our chat agents to use to get smarter!
All leads are delivered via email and also recorded in our lead management system. At any point you can see an overview of all present and past leads.
The better we understand your business the better we can support your clients. We ask new clients to document FAQs and maintain such questions to assist agents.
As you are billed per lead generated, it is important that you have the ability to provide feedback on these leads and let our team know if you think a lead does not qualify.
All clients have access to our internal support ticketing system which can be linked to specific chats or leads. This way we are able to address the specific issues in a timely manner.
We believe that it is important we operate with full transparency. Every chat that takes place on your website is recorded in your chat logs even those that do not eventuate into a lead.